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Frequently Asked Questions

Answers to Your Questions

Products

Can I order online?

The Hatch Match’r On-Line store currently feature hats, hoodies and T-shirts from brands like STLHD and Hook and Vice, as well as outerwear by SIMMS. We will be working on creating a fully interactive store which will feature all of our products.

In the mean time, if you want to order any other items from lures to fly tying material, call the shop (604) 467-7118 or email us at [email protected]

Can you order a product for me?

Need an item we don’t stock? No problem, we’re happy to special order it for you. We’ll be able to tell you the delivery details when we place the order.

What is your Return Policy?

Hatch Match’r wants you to love your fishing gear, but if something isn’t right we want to know, and we’ll do our best to find you the right item.

Return your purchase with a receipt for an exchange or refund within 30 days.

Exceptions and exclusions:

  • All returned merchandise must be in new and unused condition.
  • Clothing must be unworn and in the original packaging.
  • There are no returns or exchanges on sale merchandise.
  • Some special order returns subject to 15% restocking fee

For on-line orders

  • Once we receive your returned item, we will notify you and inspect the item to ensure compliance with the above exceptions/exclusions.
  • If the return is approved, we will initiate the refund on the original method of payment or exchange the item, your choice.
  • Shipping Costs: You will be responsible for your own shipping costs on returns. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping, if applicable will be deducted from the return.
  • If we made a mistake with the original shipment, we will gladly pay the return shipping.

Prior to making a return of an on-line order, please contact us so we can coordinate the return with you, so as to provide you the best service possible

If you have any questions please do not hesitate to call the shop (604) 467-7188 or email us at [email protected]

Shipping

I don't live near your store in the Vancouver area, can you ship my order to me? 

The Hatch Match’r offers free standard shipping anywhere in Canada for any telephone, email or on-line orders over $124.99 before tax.

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